Startup Kenya

Dear Eng. Joseph Njoroge, KENYA POWER’S RE-BRANDING IS A WORK IN PROGRESS First of all let me commend you for the great strides you have made at Kenya Power. Despite working in an environment with high cost of supplies, rampant vandalism, legacy employees, and generally hostile consumers you have managed to accomplish a great number of things. Applying for new electricity connections especially in rural areas has never been easier or cheaper. Prepaid meters have introduced certainty in billing and protection of revenues for our national utility provider. You have also worked hard to improve the customer experience with more responsive customer care, use of information technology and a charter on response times. Certainly if Kenya Power continues on this path you will delight your customers with a world class service that improves their lives. Naturally in rebranding a parastatal you will encounter challenges, but all challenges are solvable. I’d like to share some suggestions on ...

Amid the hullabaloo of Osama’s killing and the crippling fuel shortage that hit Nairobi, a shocking announcement sneaked its way into the paper yesterday without anyone making too much a fuss about it.  It was reported that the National Cohesion and Integration Commission has been monitoring text messages and internet-based communication for any clues of hate speech and incitement. Surprisingly though this news does not appear on the front pages of any of the main media houses websites this morning. As if to allay the obvious concerns on privacy, Commissioner Halakhe Waqo “assured phone users that adequate steps have been taken to safeguard individual privacy unless it breaches national security and peaceful co-existence “ Seems harmless enough so far. But then Commissioner Waqo went on to say: “We do recognise that privacy is very important for an individual but public security and safety is much more important. We want to pin down that breach in public safety and security...