Since my post on why I won't be ditching my Safaricom line any time soon , I've been getting a lot of love from Big Green affiliates broadcasting the post. What these fellows should have been doing is sorting out the many issues with their products and services. Since everybody likes lists, I'm going to put up another one today - on the 10 things that I really hate about Safaricom. 1. Masaa ya Kubamba tariff. Surprised? Don't be. This is the most annoyingly complex product Safaricom have ever devised in their evil labs. First of all, how to determine what you'll be charged based the card you use to top up might make sense to the financial division, but it is absolute torture to the consumer. To make matters worse it isn't clear what happens if you top up 100, use 50 then top up 30 with M-PESA, sambaza 80, redeem bonga points, okoa jahazi, receive 100 through sambaza: what tariff are you on? 2. Okoa Jahazi They should call this product Tuna shylock, at 10%
Thoughts from a Kenyan entrepreneur passionate about startups.