Startup Kenya

Dear Eng. Joseph Njoroge, KENYA POWER’S RE-BRANDING IS A WORK IN PROGRESS First of all let me commend you for the great strides you have made at Kenya Power. Despite working in an environment with high cost of supplies, rampant vandalism, legacy employees, and generally hostile consumers you have managed to accomplish a great number of things. Applying for new electricity connections especially in rural areas has never been easier or cheaper. Prepaid meters have introduced certainty in billing and protection of revenues for our national utility provider. You have also worked hard to improve the customer experience with more responsive customer care, use of information technology and a charter on response times. Certainly if Kenya Power continues on this path you will delight your customers with a world class service that improves their lives. Naturally in rebranding a parastatal you will encounter challenges, but all challenges are solvable. I’d like to share some suggestions on

In one of my first classes at the University towards my law degree I encountered what must be one of the most eccentric lecturers in Kenya. Besides a deep seated hatred for apples (for the crunchy sound made when eaten) he was a multiple accident victim whose injuries had left him with a condition where he could lapse into complete catatonia. Not only did this affect his duties at the International Criminal Tribunal of Rwanda where he was a prosecutor but it could also make him re-boot halfway into his lecture. On re-boot (despite lecturing for hours already) he would begin "good morning class today we are going to look at..." In spite of this, I still found myself immensely enjoying his class and the subject he taught - criminal law. There were many reasons why I liked criminal law but perhaps the number one reason was because of some of the fantastic stories we discussed. We would study intentions and acts of murder, manslaughter, arson, cannibalism, conspiracy, buggery (do