Startup Kenya

It seems even giants can be rattled. Since Bharti/Zain welcomed the birth of Kenya's second republic with the lowest call charges across mobile networks, their counterparts on Waiyaki way (Safaricom) have been as busy as bees. I can now exclusively reveal through my inside sources the happenings at Safaricom these past three weeks, some of which are utterly shocking. 1. Shutting down the Facebook Page Even before Zain introduced their game changer tariffs, the official facebook page for Safaricom http://www.facebook.com/#!/SafaricomLtd?ref=ts was peppered with negative comments from users. After Zain's tariff launch however, it seems people went full time on #chukifm on the Safaricom facebook page, complaining on every single comment from Safaricom. Sample some posts from users below: "...as long as u guys stil continu stealin our credit usin ur unlimited internet shit,u suck in evrthn u do.actualy,u stink!"  "MASAA YA KUIBA...i want my 21 mb of free da...

Since my post on why I won't be ditching my Safaricom line any time soon , I've been getting a lot of love from Big Green affiliates broadcasting the post. What these fellows should have been doing is sorting out the many issues with their products and services. Since everybody likes lists, I'm going to put up another one today - on the 10 things that I really hate about Safaricom. 1. Masaa ya Kubamba tariff. Surprised? Don't be. This is the most annoyingly complex product Safaricom have ever devised in their evil labs. First of all, how to determine what you'll be charged based the card you use to top up might make sense to the financial division, but it is absolute torture to the consumer. To make matters worse it isn't clear what happens if you top up 100, use 50 then top up 30 with M-PESA, sambaza 80, redeem bonga points, okoa jahazi, receive 100 through sambaza: what tariff are you on? 2. Okoa Jahazi They should call this product Tuna shylock, at 10% ...